Frequently Asked Questions - HotelREZ

I cannot login with my username and password

If you cannot login with your username and password, please try the 'Lost username or password?' link on the login page and follow the on-screen instructions.

The email address that I use to retrieve my username/password cannot be matched to a user.

Please contact HotelREZ Support either by using the Live Chat link above, emailing [email protected] or by calling 0203 598 2243, option 4. If you are calling from outside the UK, you can click on Contact HotelREZ at the top of this page to find our Global contact numbers.

I cannot access some of my services.

Please contact HotelREZ Support either by using the Live Chat link above, emailing [email protected] or by calling 0203 598 2243, option 4. If you are calling from outside the UK, you can click on Contact HotelREZ at the top of this page to find our Global contact numbers.

Why does my password expire?

Due to enhanced security in the Member Portal we will ask you to change your password every 90 days. You will be able to change you password using the account part in the portal, or if you password has already expired and you cannot login, you can reset it using the 'Lost username or password?' link on the login page.

Where can I see my other hotels?

If you administer more than one hotel, you will see a drop down icon next to the hotel tab when you are logged into the portal. Simply select the hotel you would like to see from the list, and the portal is re-loaded. If you do not see the drop down icon or there are any hotels missing from the list, please contact HotelREZ Support either by using the Live Chat link above, emailing [email protected] or by calling 0203 598 2243, option 4. If you are calling from outside the UK, you can click on Contact HotelREZ at the top of this page to find our Global contact numbers.